Re-Design Turn Off eBay-ers

Re-Design Turn Off eBay-ers
Even as eBay basks in the glow of record operating profits, the online auction giant is facing widespread discontent from users unhappy with a redesign and a glitchy new billing system that has been mangling invoices and double-billing some sellers for months.

In addition to the new billing system, the company recently unveiled a new look for My eBay, the personalised Web page that acts as a portal to eBay services.

Many users said the new design is difficult to navigate and omits important information. Others said they could not log in to their accounts for days after the changes were made.

In one poll conducted on the company's public message boards, just eight per cent thought the redesign was an improvement.

One recent week, eBay said it would make several changes in response to the complaints about the redesign.